Customer Service & Sales Specialist with Marketing - Czech

The Company:

Beliani is a successful e-commerce company located in Szczecin (Poland). We employ over 400 people who manage to offer our customers a vast selection of home and garden furniture in 19 countries. Our business includes product management, logistics, customer service, HR, finance, marketing and IT. We value credibility and high quality as it is evidenced by over one million satisfied customers. At Beliani, we value people above everything else. Without our committed and diverse international team, the development of our company would not have been possible. We speak different languages and get along with that just fine. We also dress as we like. We respect the differences between each other and try to learn as much as we can, to make the best of the multicultural environment Beliani has to offer. We support each other because we know that success should be achieved as a team. We cultivate the values of honesty and understanding amongst ourselves and towards our clients. These bonds we create are a core value in Beliani. Our company is in perpetual motion and grows every day.

Your responsibilities:

Currently we are in 19 countries all around the world, and with your help we are more than ready to continue our growth. Your main tasks would be:

• Communicating with customers through various channels (phone, e-mail, chat and social media channels)
• Processing orders and solving customer issues
• Supporting eCommerce projects and dealing with partner sites and marketplaces
• Providing Marketing support eg. translations of product descriptions, newsletters and offers from English to Czech
• Ensure high level of customer satisfaction and provide professional customer support
• Go the extra mile to engage our customers!

Who are we looking for:

• The job offer is for native speakers or for proficient users of Czech (spoken and written)
• You have great written and communications skills
• You have a bachelor degree or higher (business administration and marketing is a plus) - would be an advantage but is not compulsory
• You have good Microsoft Office knowledge and a solid experience of working with Facebook Ads Manager and Google Analytics
• You are an all-rounded, self-motivated, problem solver and an entrepreneurial person with hands-on mentality
• You are passionate and self-driven and able to work in a start-up environment
• You are located in Szczecin (Poland) or would like to relocate
• You are eager to learn and develop

What we are offering you:

• Intensive training in all aspects which you lack experience
• Work in a pleasant atmosphere within a great team in an office in the city center
• Attractive salary
• Full time employment contract
• Flexible working time
• Relocation support
• Private healthcare package
• Multisport card
• Discounts on furniture purchases
• Non-corporate company structure

We also give you the opportunity to:

• Being in the heart of a thriving business
• Having a real impact on the company's development and image
• Gaining diverse experience
• Acquire invaluable knowledge about how the company operates and benefit from the knowledge and experience of senior employees

Want to apply? Send CV in english via mail: [email protected].