In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, and delivery should not take longer than 3-5 working days. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch. As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own.

Shipping is free, customer doesn't have to pay for delivery.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you will choose advance option with yield or assembly service your goods will be delivery to your house or flat.

Delivery man will not take away the packaging, it is up to the customer.

We're able to offer assembly service by our partner company. After choose this option you will be contacted by our customer service and set with us details. Service is provide in Prague, Brno and Ostrava.

Yes, we are offering this kind of service if the product is on the stock. The product will be dispatched within five working days. Please note that in seldom circumstances we might not be able to ship the product as fast as we would like to. If we do not achieve to deliver the product within the promised 5 working days, we will refund you the money you have paid for the express delivery.

As we have outsourced the delivery of our furniture to an external company, it is unfortunately not possible for customers to collect their own furniture order.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

At the moment it is not possible to choose a specific delivery time or day

When placing an order you can select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however, we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies. Please check the "Dispatch Information" email to make sure that all items have been sent at the same time. If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat.

1. Add all your selected products to the basket. To see the selected products, click on the basket option visible in the popup or on the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• - To an existing account
• - Sign in with a Google account
• - Sign in with a Facebook account
• - Sign in with a PayPal account

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options, click here methods and services (to learn more about available options, click here)

Please confirm that you agree to our Terms & Condtions and specify if you would like to receive our special offers to your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. Another option is to place your order by phone at 228 881 514. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

4. You can Write Us. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

5. It's also possible to place an order on Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in My Orders section. There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address. You can rate the overall service and the goods received by choosing "Give rating" on "My Orders" page, or on a selected order page.

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 7 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

If you wish to change your order before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification e-mail confirming the change.

However, once an item has been shipped, we are not able to process the change. You need to reject the package when the courier attempts the delivery. Your refund will be issued the moment we can confirm the pickup refusal in the tracking information.

If you wish to cancel your order before it ships, please contact our customer service team directly:by phone 228 881 514 or Write Us. You can cancel it here. It can be also done from the customer's profile level ("My order" tab). This page is only visible to logged in customers. After selecting your order, you will find the "Cancel Order" option at the bottom of the page. The deletion of the order will be confirmed by e-mail along with information about the date of return of your funds. However, once an item has been shipped, we are not able to process the cancellation. You need to reject the package when the carrier attempts the delivery. Your refund will be issued the moment we are able to confirm the pickup refusal in the tracking information.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer interface .

In our shop, under every product, you can see an "Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that this information is only an estimate. We will start processing your order only after payment has been received and processed. The final delivery date can therefore change.

If the product is available in our main warehouse, it's usually dispatched within 7 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

To recover your password, click "Log In" at the top of the page and then select "Forgot your password?". Enter your email address and click "Send password". A message with instructions to reset your password will be sent to the provided email address. You can also update your contact details and password at any time directly in your customer panel.

You can update your e-mail address, delivery information and password here or by contacting our Customer service team at: 228 881 514 or Write Us

To learn more about our privacy policy, please go to: Privacy Policy

You can find our full terms and conditions here: Terms and Conditions

If you want to delete your customer account, please Write Us. Your personal data will be removed from our system within up to 30 days.

Please note that we can delete your account only if:

• - All orders are closed,
• - There is no delivery in process,
• - You do not have any open amounts due.

What if I have any orders still being processed?

To close the account all orders must be closed, there may be no shipment in process, or open amounts due. To solve any of those issues, please Write Us

What if I want to change my personal data for the account?

There is no need to remove the account if you wish to change any of the personal data in your account. Billing and shipping address may be changed in My Details section, available for logged-in users.

You can choose from several most popular and safest payment options in the market, such as:

• - Prepayment (bank transfer or through the post office)
• - Credit/Debit card
• - PayU
• - PayPal
• - Klarna
• - Google Pay
• - Apple Pay

To learn more about our payment options, please go to: Payments

We're currently working on implementing this service into our offer, however it's not yet available.

Add your product(s) to the cart. After you've added your desired product/s to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

Please contact our customer service team directly: 228 881 514 or Write Us. Our team will make the required changes to your order for you. To speed up the process, please have your order number ready.

To learn more about this payment option click here.

To learn more about this payment option click here or visit Klarna page.

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe". You will have to confirm your subscription by clicking "Confirm" in the email received from us.

To learn more about this payment option, click here or visit Klarna.

Unfortunatelly, we're not able change any elements of the design of our products. However, majority of our products is available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months.

In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage caused by the incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

If you want to make sure that your product is currently available in stock, please check the "expected dispatch" section placed on each product page. When you place the order, you will also get a dispatch confirmation in the email.

We strive to offer the best quality of our products. However, our furniture is recommended only for private use and might not be suitable for commercial use.

If the product didn't meet your expectations, you can return it up to 14 days without giving the reason. For brand-new (unused) products, return is free up to 14 days from the delivery date. Please contact customer service for more information.

You can return items up to 365 days, with some exceptions applied.

Up to 14 days from the delivery date, you can return ordered items for free (with exceptions listed next). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs, as well as custom-made products. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Your refund will be issued in the form of a voucher to be used at beliani.cz within 365 days. After 14 days, returns of bathtubs, whirlpools, hot tubs, custom-made products and installed or used products will not be accepted. Please note that returned items must be securely repacked in the original packaging.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the received products, packaging, and barcodes.

I received a damaged product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the damaged products and their packaging.

I received an incomplete product. What should I do?
Please provide the following when submitting your complaint:

• - Indicate the missing part using the assembly instructions (if available).
• - The article numbers of the items received, as printed on the cartons.
• - Photos of the products and packaging.

I only received part of my order. What should I do?
Your order may be split into several shipments depending on product availability. Please check the "Shipping Information" email to confirm that all products have been sent.

If not all products have arrived, please provide the following:

• - Select the missing products, indicate the reason for the complaint, and briefly describe the issue.
• - If all cartons have arrived but a single item is missing, use the assembly instructions (if available) to describe the missing part and include photos of the products and packaging.
• - If an entire box is missing, provide the article numbers from the received boxes and include photos of the products and packaging.

I want to submit a complaint but don't have an account. What should I do?
Please register an account first. Once registered, you can report a complaint from your profile in the My Orders tab. This page is only visible to logged-in customers. After finding your order in the list, click the "Report a Problem" button.

Please attach the required photos or videos clearly showing the issue, as well as images of the packaging, as this will help speed up the process.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer support: 228 881 514 or Write Us, make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.